Our mission is to offer fun solutions to those embarking on the journey to better health, and to be relentless in our pursuit of exceptional customer service. Furthermore, we facilitate our mission with state-of-the-art clubs staffed with knowledgeable and caring fitness professionals. We seek to treat all members with respect and equality through individual attention by anticipating their needs before they have to ask, and by taking responsibility for all member questions and concerns.
Our vision is one of constant growth and can be best summarized in our motto: “Striving to make our community a healthier place.” Our management team, with decades of combined experience, passionately delivers this message to all employees and members on a daily basis. By providing our members with direction, empathy, and an enthusiastic attitude, we make their experience at our club enjoyable as well as successful.
We believe that our services provide the means for one to better their quality of life dramatically. Everyday we witness wonderful people changing their lives in wonderful ways, and it is this amazing display of evolution that epitomizes The Athletic Club. We place the highest emphasis on courtesy, maintaining a positive attitude, establishing rapport, and empathy for all members and guests.
Our Customer Service Mission - “To build positive relationships.”
Our Customer Service Vision - “To go above and beyond the customer's expectations.”
Our Customer Service Philosophy - “To care..”